Return Policy
At BlackBole, we strive to ensure customer satisfaction with every purchase. Our return policy is designed to be transparent and customer-centric.
3-Day Return Policy:
We offer a 3-day return policy for all products purchased from our online store.
To initiate a return, the item must be in its original condition, unworn, and in the original packaging.
Items that are damaged or have been used may not be accepted for returns.
Return Process:
Customers are responsible for the shipping costs associated with returning the item.
Upon receiving the returned item, we will promptly inspect it.
Refunds will be issued to the original payment method within 1-2 business days of receiving the returned item.
For items purchased on sale or with a discount, the refund will be processed for the sale price.
Exchanges:
Exchanges for a different size or color are available within 2-4 days of purchase.
Customers are responsible for the shipping costs associated with the exchange.
Defective Items:
In the case of a defective item, customers are entitled to a full refund or replacement, including shipping costs.
Contact our customer service team to initiate a return for a defective item.
Non-Returnable Items:
Custom orders and final sale items are not eligible for returns or exchanges.
Note: All returns and exchanges must comply with the terms mentioned above to be accepted.
For further assistance or inquiries regarding returns, exchanges, or defective items, please contact our customer service team at 01782580793 or inbox our facebook page.
